Open a Support Ticket

Use this page to contact support regarding an existing product, license, or account issue.

When to open a ticket

• You’re experiencing a technical issue with a zenO plugin or system
• You have a question related to an active license or update access
• You need help resolving an installation or compatibility issue
• You have an account or billing-related problem

Before submitting

Many questions are answered in our documentation and learning resources.

• Visit the Support Center for documentation and known issues
• Explore Learn for system explanations and usage guidance

What to include

Providing clear context helps us respond more accurately.

• Email associated with your account
• Product name
• Order number or license key (if available)
• A short description of the issue
• Relevant screenshots or error messages

Response time

Support requests are reviewed during business hours.

We aim to respond within 1–2 business days, depending on issue complexity.