Refund and Returns Policy
Refund and Returns Policy
This policy explains how refunds, returns, and access handling work for zenO digital products and services.
Digital products
zenO products are delivered digitally, including plugins, templates, and AI-based systems.
Because digital products are accessible immediately after purchase, refunds are evaluated on a case-by-case basis.
When refunds may be granted
A refund may be considered if:
- The product is technically defective and cannot function as described
- A critical issue prevents access or installation and cannot be resolved
- The issue is reported within a reasonable time after purchase
When refunds are not provided
Refunds are generally not provided in cases where:
- The product was purchased by mistake
- The product does not fit a specific use case not stated on the product page
- The issue is related to third-party plugins, themes, or hosting environments
- The product has already been extensively used or deployed in production
Free and trial products
Free versions or trial access are provided to allow evaluation before upgrading to a paid plan.
Upgrades from free to paid plans are considered final unless a technical issue prevents usage.
Services and implementation work
Refunds for services such as Done-With-You or custom infrastructure work depend on the scope, timeline, and work already completed.
Service-specific terms will be defined in the relevant proposal or agreement.
Access after refunds
If a refund is approved, access to the refunded product, updates, and related services may be revoked.
How to request a refund
To request a refund, contact us with:
- Your order number
- The product name
- A clear description of the issue
Policy updates
This policy may be updated as products, services, or legal requirements change.